How we’ll make your journey on the Bure Valley Railway COVID-19 safe
• NO OVERCROWDING! We’re running more trains than usual
• KEEPING HOUSEHOLDS SEPARATE! You will collect a boarding pass on arrival. Your own compartment that is separated from other households by see-through screens, and an empty compartment either side
• LOTS MORE CLEANING! Our coaches and other areas will be kept clean and sanitised throughout the day.
• HAND SANITISER available at Aylsham and Wroxham stations.
• OUR STAFF will use screens or a see-through face shield when serving you
We’re doing everything that can be done to make your visit safe and enjoyable. There are a few things you can do to help…
• If at all possible, BOOK IN ADVANCE ON THIS WEBSITE – we will be strictly limiting numbers on trains to maintain good social distancing at all times – and please also leave a “Comment” to say which train you would like to come back on.
• Please only book for a maximum of 6 people to adhere to the government guidelines.
• Please get everyone in your party who is over 16 to scan one of our Barcodes, this gives us all of your details for Track and Trace. If you do not have the APP please fill out your details and put it in one of the boxes provided.
• Children under 5 cannot be guaranteed an individual seat due to keeping households apart – if your under 5 must have their own seat guaranteed, please book as a child 5-15
• Tell us in advance if you need to travel in a wheelchair
• Follow the arrows and distancing markers around our stations
• Only travel on the train time and compartment shown on your boarding pass.
• Pay by card if you can (however small the amount)
• Don’t bring bicycles (Sorry, we can’t fit them in at the moment)
• Pushchairs - if you have to bring a pushchair, please ensure you can collapse it before boarding. It can be conveyed in the adjacent empty compartment.
• Our trains are classed as public transport – so we urge you to comply with the regulations by wearing a face covering on our platforms, but you may safely remove it on board trains, as we only place one household group in each separated compartment.