Wroxham Station Master/Mistress The Bure Valley Railway is a major tourist attraction within Norfolk and welcomes over 100,000 visitors a year. We are looking for friendly and self-motivated staff members to join the team to manage our Wroxham shop/ticket office at Wroxham Station.
Positions: Full time permanent
Hours: Full time, 5 days per week. Weekends essential, two days off in the week.
Key Duties• Open and close station by performing duties such as placing and removing signage, opening and closing tills, unlocking and securing carpark and shop
• Processing online orders
• Greet customers and process sales transactions using EPOS system
• Dealing with customer enquiries and orders in person or over the telephone
• Handling customer complaints and returns
• Placing orders with suppliers and managing deliveries
• Ensure stock displays are well presented with the appropriate quantity of stock
• Keeping the shop and platform clean and tidy
• Daily cleaning of toilets
Requirements• Good communication skills
• Experience of a retail environment desirable
• Good organisational skills, ability to multi task and excellent time management
• Ability to work under pressure
• Accuracy and attention to detail
• Be customer focused – excellent customer service/care skills
• PC literate – being able to manage and learn new systems such as EPOS, stock control and rotas
• Work most bank holidays and weekends
• Driving licence essential for travelling to either station
Benefits• 28 days holiday entitlement
• Travel concessions on Network Rail and Bure Valley Railway
• Staff uniform
SalaryCompetitive rate based on experience
Please send your CV with a covering letter on why we should choose you to: info@bvrw.co.uk
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Train GuardThe Bure Valley Railway is a major tourist attraction within Norfolk and welcomes over 100,000 visitors a year. We are looking for a friendly and self-motivated staff member to join the team to Guard our passenger trains.
Position: Full time permanent
Hours: 45 hours per week
Key Guarding Duties• Prepare and check the train
• Help passengers board and alight
• Monitor safe, efficient and punctual running on train
• Maintenance and possible retail work out of season (depending on skills of applicant)
Requirements• 18 years or older
• Able to pass medical examination
• Able to get to and from both our stations
• Good communication skills
• Good organisational skills, ability to multi task and excellent time management
• Ability to work under pressure
• Accuracy and attention to detail
• Be customer focused – excellent customer service/care skills
• Work most bank holidays and weekends on a rota basis
Benefits• 28 days holiday entitlement
• Travel concessions on Network Rail and Bure Valley Railway
• Staff uniform
SalaryCompetitive rate based on experience
Please send your CV with a covering letter on why we should choose you to: info@bvrw.co.uk
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