Shop AssistantThe Bure Valley Railway is a major tourist attraction within Norfolk and welcomes over 100,000 visitors a year. We are looking for a friendly and self-motivated staff member to join the team and work in our busy shop/ticket office Primarily Wroxham Stations but also Aylsham Station as well. This is a very mixed and varied customer facing role.
Position: Full time (Permanent)
Hours: 8.30am to 5.30pm (Times may vary due to the Station and time of year)
Key Shop Duties• Open and close shop by performing duties such as placing and removing signage, opening and closing tills, unlocking and securing shop
• Processing online orders, both tickets and model railways
• Greet customers and process sales transactions using EPOS system
• Dealing with customer enquiries and orders in person or over the telephone
• Handling customer complaints and returns
• Placing orders with suppliers and managing deliveries
• Ensure stock displays are well presented with the appropriate quantity of stock
• Keeping the shop clean and tidy
Requirements• Drivers Licence (must be able to drive to either Station)
• Good communication skills
• Experience of a tourist or retail environment preferably
• Good organisational skills, ability to multi task and excellent time management
• Ability to work under pressure and on their own
• Accuracy and attention to detail
• Be customer focused – excellent customer service/care skills
• PC literate – being able to manage and learn new systems such as EPOS, stock control
• Work most bank holidays and weekends on a rota basis
Benefits• 28 days holiday entitlement
• Travel concessions on Network Rail and Bure Valley Railway
• Staff uniform
SalaryCompetitive rate based on experience
To apply or for more information please email your CV to info@bvrw.co.ukInterviews are currently taking place for this position.
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